Frequently Asked Questions

Frequently asked questions

Q: How do I select you as my nominated pharmacy?

A: You do not need to do this. Once you have completed the sign up form online and told us you wish for us to process your prescriptions, we will nominate ourselves for you. We will appear as Manor Drug Company Ltd on your doctors records.

Q: My GP has prescribed an urgent antibiotic, will you be able to deliver it the next day?

A: We will do our utmost to deliver urgent antibiotics the following day, however, in these circumstances it is best to ask your GP to print you a token or send your prescription to a local community pharmacy on a one off basis.

Q: Can I have my prescription delivered to work or another address of my choosing?

A: Yes, absolutely. Just indicate this on the sign up form, or use the contact us form to update your delivery address.

Q: How do I order my prescription?

A: You must order your prescription with your GP surgery in the usual way. Some people like to use the designated NHS app on Android or iOS to do this for convenience.You can find out more about ordering your prescription via the NHS app here:

Q: My exemption has changed since I signed up. How do I inform you?

A: We know that your exemption status may change at any time, simply use the contact us form on our website to notify us of any changes. Alternatively, you can email us at . If we are in doubt over your exemption status we will contact you to discuss.

Q: I am not exempt from prescription charges and will need to pay for my prescription. How do I pay?

A: We will contact you for payment upon receipt of your prescription from your GP.  Your prescription will not be shipped until we have received payment.

Q: How will I know if my prescription has been shipped?

A: We will send you an email once your prescription has been dispatched with a tracking number for you to track the status of your parcel.

Q: What if I am not in when my parcel is delivered?

A: Controlled drugs and fridge items will require a signature for delivery. Some smaller packages can be safely delivered through your letter box and will not require you to be in. Larger parcels may be taken back to your sorting office if you are not in. We would recommend having larger parcels delivered to an address where someone will be in to receive the delivery.

Q: What if there is a problem with my prescription?

A: For the vast majority of prescriptions, there is not likely to be any problems processing your medicines. If our pharmacists encounter a problem with your prescription, they will contact you via email or phone to notify you of any delays.