1. Your Account
Whilst you can be assured that we do everything to protect your account, please be careful, as your account is your responsibility. By using this site you are accountable for all activities that occur under your account or password.
Please be careful about keeping your account, password and access to your computer secure and confidential. If you have any reason to believe that unauthorised usage of your account is likely, you should contact us immediately.
Please make sure that the information and details you provide us are correct. Updating your information can be done via the My Account are of the website.
Travelpharm.com reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion.
2. Privacy and Security
Please refer to our Privacy and Security Policy
3. Access to travelpharm.com
We can’t always guarantee that access to our website will be uninterrupted and that transmission will be error-free, due to the nature of IT and the Internet (even we have to switch it off and turn it back on again sometimes). Also, if we are carrying out repairs, maintenance, or the introduction of new facilities or services your access to our website may also be occasionally suspended or restricted. Clearly, none of this is great for business, so we always attempt to limit the frequency and duration of any such issues.
4. Restriction On Use
You are granted a restricted licence to access and make personal use of our website. However, you may not download (other than page caching), or modify any content or functionality without our expressed written permission.
Your personal use may not include any resale or commercial use of the website or its contents; any collection and use of any product listings, descriptions, or prices; downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
You may not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our site for any commercial purpose without our express written consent.
You may not use framing techniques to make use of any trademark, logo, or other information (including images, text, page layout, or form) of travelpharm.com without our expressed written consent.
Any unauthorised use terminates the permission or license granted by Travelpharm.
5. Your Conduct
You must not use our website in any way that may cause access to it to be intermittent or impaired at all. Please remember that you are solely responsible for all electronic communications and content sent by you to us.
Our website must not be used for any fraudulent or unlawful activities. Please make sure that nothing you send, use or reuse is illegal, offensive, abusive, indecent, defamatory, obscene, menacing, harmful to others, or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam". In all dealings with our website please refrain from breaching any copyright, trademark, confidence, privacy or any other right.
6. Reviews, Comments, Communications and all Content
You can of course post reviews and comments etc.; send communications; and submit suggestions, ideas, comments, questions like most modern websites, but please make sure that it is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing any intellectual property rights, affects others parties, or is unpleasant. Please also make sure that is contains no software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."
Please don’t use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. We reserve the right to remove or edit any content, but we may choose not to.
Regarding all material in reviews, comments, and communications:
We reserve non-exclusive, royalty-free rights to use it as we see fit throughout the world. You agree to indemnify Travelpharm for all claims brought by a third party against Travelpharm arising out of or in connection with a breach of any of these warranties and your usage of travelpharm.com
After purchasing with us online you may be contacted by Trustpilot to leave a review of our service. By agreeing to our terms and conditions you agree to contact us via email to leave us feedback. You are under no obligation to do so, and can simply ignore the email. If you wish to leave us a review via Trust Pilot, which we use as a way to monitor and improve our services, please see their terms and conditions found on their website. Please note these emails are sent at random.
6. Copyright, Trademarks and Other Proprietary Rights
All the content of this Website, including but not limited to the text, graphics, logos, button icons, images, and software, is protected by copyrights, trademarks and/or other intellectual property or proprietary rights owned by or licensed to Travelpharm. You may not use anything from our website without our express written consent, this includes publication of any part, including prices or product listing.
“Travelpharm” is a trademark in the UK owned by PCT Healthcare Ltd, our parent company. All rights reserved.
7. Our Contract With You
Our contract with you is confined to the terms and conditions mentioned here, to the exclusion of any others, this includes terms and conditions implied in any communication by our customers.
When you place an order on our website, this represents an offer by you to buy products from us. We have accepted this offer only when you are notified by us that the order has been dispatched. In orders that are split for dispatch, only the parts of the order that are notified as dispatched represent an acceptance by us of that offer.
7.1 Prescription Only Medicine – Human on your Doctor/Dentist/Nurse Prescription
When an order is placed to fulfil a prescription from your Doctor/Dentist or Nurse we then need to see the original prescription (which you would be required to post) before we are able to dispatch your medicine.
7.2 Prescription Only Medicine – Using our Online Consultation Service
Any prescription medicines ordered through our online consultation service will not need you to send us a prescription, as our Independent Pharmacy Prescribers will write one for you for our files. Please note that our online consultation fee is non-refundable.
8. Your Responsibilities
In order for us to make sure that any medicines for you and your family are suitable and safe, we will need you to supply personal information about the patient concerned. It is imperative that this information is accurate, complete and up to date as we wholly rely on this so that the most appropriate medicine is supplied.
Please realise that we have no liability or responsibility for any direct or indirect loss or damage/injury that may result to you or a third party incurred as a result of our reliance on false or inaccurate information supplied by you or on your behalf.
9. Returns and Refunds
Please refer to our Delivery & Returns Policy
Please refer to our detailed Delivery & Returns Policy
11. Price and Payment
Prices shown are inclusive of VAT where appropriate, but they exclude any delivery costs or in the case of our Online Private Medicine Consultation Service any fees this may involve. All fees to UK customers are made clear before checkout is complete.
Payment for the products is due immediately upon the placing of your order online. Payment is accepted by credit and debit card.
No payment will be received and nothing will be dispatched until any payment made has cleared and been received by us. You will receive confirmation that the transaction has been received, has been authorised and that your card has been debited. You will also receive a reference number with this confirmation which will be required for any future correspondence.
Discount codes are limited to one per order, multiple discount codes cannot be used in conjunction with each other or any website promotional offers. Any website 'pop-up' discount code offers are for one-time use only, even if the pop-up appears again after you have used the discount code.
12. Pricing and Product Availability
Whilst we display our full range of products on the website, we may not physically have the stock in our warehouse at the time of ordering. We get a daily delivery, so if your item is not on our shelves it will come in the next working day.
If an item is not available at the time of ordering, this may be mentioned as “out of stock” on the product information page. As we process your order, we may e-mail you if any products you order turn out to be unobtainable.
Please note that we have a handling time of 24-72 hours (to factor in weekends/stock coming in the next day), this time is in addition to the courier service you select at checkout.
Whilst we try to be as accurate as possible, we are only human, so we apologise in advance if we ever make a pricing error. Wherever possible we will try to honour the incorrect price as a gesture of goodwill, however, this is not always possible and if for some reason we are unable to sell you the product at the stated price or less, we will contact you first before proceeding.
In a dynamic marketplace, we cannot always be the cheapest, in all medicines and sizes, however, we endeavour to offer options for each medicine that represent the best value for money on the Internet.
Product Images: Whilst we try to keep our product images up to date we may, particularly for non-branded products ship the same medicine but in different packaging. If you have any questions about this policy please get in touch.
13. Product Quality
We only source and use medicines that have been licensed for use in the UK. We only buy medicines direct from either the manufacturer or from an authenticated UK-licensed wholesaler. Fake medicines can seriously damage you and your family’s health.
We will of course try and send you products with the longest possible expiry date on them, but sometimes this is not always achievable. Some products only come with limited life or it may be that the manufacturer only has a certain date available for a product. Please check of all medicine received to make sure that you use it within the safe time frame.
Please use, handle and store all products as stated in the manufacturer's information or in our specific instructions, if supplied. The manufacturers nor ourselves cannot be held responsible if you deviate from this advice.
Please refer to our Returns and Refund Policy if you receive the products and they were damaged in transit.
14. Importing and Customs
When ordering products from a country other than the UK, please be aware that all customs responsibilities are borne by you. You are considered the importer of the medicine/product, therefore any charges levied by customs in the country where the goods are delivered, are your responsibility. Travelpharm operates under the law of England and Wales and as such complies with all such laws when selling medicines and other goods. It is your responsibility to comply with the legislation in the country where you are receiving the goods.
15. Website Links
We may often provide links to other sites to give you further information on a topic or product, as we have no control over the content of external links we are not responsible or liable for any issues that may arise from your use of these sites. Please view these links as moving away from our website and we would recommend you make yourself aware of their separate terms and conditions.
16. Electronic communications
By using travelpharm.com you consent to accepting all communications electronically. Emails and all communications sent through our site e.g. forms etc. to us and from us are taken as being electronic and are deemed to be “in writing” to satisfy any legal requirement.
17. Our Liability
We do try to make sure that the website is accurate and free from malicious components and viruses. We are not responsible for any damages or loses suffered as a consequence of using this website.
We accept no liability for loss and/or damage to property or purely economic loss resulting from the use of this site or the use of products sold on this site. This does not affect your statutory rights where these may differ. As with all provisions in this document they are set out in accordance with the laws of England and Wales.
Nothing in these terms affects our liability by law for death or personal injury caused by our negligence or fraudulent misrepresentation.
18. Indemnity Insurance
Travelpharm is covered by professional indemnity insurance relating to trading as a pharmaceutical chemist.
19. Alteration to the Website and the Terms and Conditions
We reserve the right to alter our website, the contents and terms and conditions at any time. When you use our site the terms and conditions at that time apply.
20. Events Beyond Our Control
We won’t be held responsible for a breach of these terms from events that are beyond our reasonable control. This condition does not affect your statutory rights
We reserve the right to act upon any breaches of these terms and conditions. In cases where we have initially chosen to be lenient, we reserve the right to act at any point
in time and especially in cases of repeated breach.
Unlike most companies nowadays, if you have a complaint, then we really do want to try and resolve it. Our business is built on customer service and we take any shortfall in our standards very seriously. To speak to a customer service advisor, please call 01159 512 092.
If you are unhappy with our service in any way, we would like to know. Please contact us or write to us at:
Complaints are dealt with Monday and Friday between 9 am – 5 pm. We endeavour to acknowledge your complaint within 2 working days and we will keep you regularly updated until the complaint reaches a mutually satisfactory conclusion.
For complaints about pharmaceutical services (advice, prescriptions, medicines) your complaint will be dealt with by one of our Pharmacists. When dealing with pharmaceutical complaints we work to the standards laid down by our professional body, The General Pharmaceutical Council.
25. Law and Jurisdiction
Our Company, this Website and its use are governed solely by the laws of England and Wales, and are subject to the exclusive jurisdiction of the English Courts.
UK Standard Delivery
Track from shipping to delivery
Usually delivered within 3 working days of dispatch.
£3.19 or FREE when spending over £35
UK Express Delivery
Track from shipping to delivery.
Usually delivered within 1-2 working days of dispatch
Next Working Day
Track from shipping to delivery.
Next day service.
Usually delivered before 1 pm the next working day (Mon-Fri) after being shipped.
We understand that you may, at times want to return an item you've purchased from us. Not all items can be returned but for the ones that can please read the policy below.
What can’t I return?
In the UK products of a medical nature cannot be returned to a retailer for a refund when/if the product is no longer wanted. This applies to all medicines retailed at TravelPharm. For clarity, medicines will have a UK product licence. Common medicines that we sell (and this list is not exhaustive) include anti-malaria tablets, common over-the-counter medicines like painkillers, and antihistamines. Medicines are not strictly limited to tablets, creams and liquids can also be medicines. If in doubt please phone the team for advice.
Return of Unwanted Items – It is your responsibility to notify us within 14 days of receipt of the parcel of the intention to return one or all items. Once authorisation from customer services has been granted we must receive the return within 14 days. You, the customer, will be liable for the cost of returning the items. This includes situations where free delivery was offered with the order.
Errors or Damaged Items – We apologise in advance if we make a mistake or if items arrive damaged. Please contact our customer services team to arrange the return of faulty or damaged goods. A returns label will be provided by email.
Refused deliveries – You may only refuse delivery if the parcel arrives damaged. In this situation, you must notify our customer services team within 7 days. Refusal of a parcel is not means of initiating a return of an unwanted item.
Parcels returned to us by the courier – If a parcel is returned to us for any reason without prior authorisation we will attempt to contact you so we can resend the parcel back to you.
We recommend that you obtain proof of postage when returning items to us. We will not be held liable for parcels lost when being returned to us.
Returned items that are in an unsaleable or damaged condition. We reserve the right to reduce the amount of money refunded, especially where evidence of use beyond basic handling has occurred. All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.
Failed Deliveries – On occasion, we may be notified of a failed delivery. Upon receipt of the returned item, we will endeavour to contact you and attempt to resend the parcel.
For further information on returns or to request a refund/return, please contact us.
General Delivery Terms and Conditions
Lost parcels – Royal Mail: Please report lost parcels as soon as possible to improve the chances of locating your item. All lost/missing parcels must be reported within 28 days of shipping. Whilst most parcels arrive on time or sooner than expected parcels do occasionally get lost or delayed. In the first instance please contact your local sorting office as they may have the parcel. Should the parcel not be located then contact our customer service team and we will open a claim with Royal Mail and where applicable arrange with you to reship the item or issue a refund.
Delivery Address – It is your responsibility (the customer) to enter the correct delivery address when checking out. Should you make an error it may be possible for us to amend the address so long as you call our customer service team promptly. Once the order has been processed the address cannot be amended. Any parcels returned to us due to delivery address errors may be charged a re-delivery fee and administration fee.
Part Shipping – We may, at our discretion part ship an order or remove items from an order. Where this occurs a refund for the removed items will be made.
Delivery Dates – All delivery dates are estimates and are not guarantees of shipping or delivery dates. We cannot be held liable for expenses you may incur due to a delivery not arriving when you expect.