Delivery

Customer Care

Customer Care

Our shipping hours: Mon – Fri 9am till 5pm

We are a registered UK pharmacy and operate from our base in the East Midlands.  As a registered UK pharmacy, the medicines we sell can only be shipped to UK addresses.  This means we are unable to ship to destinations outside of the UK, for example, the Republic of Ireland, the USA, Australia and BFPO addresses.  

All our parcels are shipped in discreet plain packaging for your peace of mind, but we reserve the right to use any packaging we deem appropriate. 

It is important to note that we have a handling time of 1-2 business days and this time is in addition to the courier service you select at checkout.  These turnaround times are a guide and will frequently be bettered, however, on odd occasions it may be longer.  Please remember that medicines are not normal e-commerce items and as such orders may require additional processing to ensure suitability and safety which may affect the anticipated despatch date.   

We are proud to use Royal Mail as our preferred delivery partner for nearly 100% of our parcels.  Royal Mail typically delivers Monday – Friday and occasionally on Saturdays.  

Shipping Options and Returns

  • UK Standard Delivery

    Track from shipping to delivery

    Usually delivered within 3 working days of dispatch.

    £3.19 or FREE when spending over £35 

  • UK Express Delivery

    Track from shipping to delivery.

    Usually delivered within 1-2 working days of dispatch

    £4.39

  • Next Working Day

    Track from shipping to delivery.

    Next day service.  

    Usually delivered before 1 pm the next working day (Mon-Fri) after being shipped.

    Signature Required.

    £7.99

  • Returns

    We understand that you may, at times want to return an item you've purchased from us.  Not all items can be returned but for the ones that can please read the policy below.

    What can’t I return?

    In the UK products of a medical nature cannot be returned to a retailer for a refund when/if the product is no longer wanted.  This applies to all medicines retailed at TravelPharm.  For clarity, medicines will have a UK product licence.  Common medicines that we sell (and this list is not exhaustive) include anti-malaria tablets, common over-the-counter medicines like painkillers, and antihistamines.  Medicines are not strictly limited to tablets, creams and liquids can also be medicines.  If in doubt please phone the team for advice. 

    Return of Unwanted Items – It is your responsibility to notify us within 14 days of receipt of the parcel of the intention to return one or all items.  Once authorisation from customer services has been granted we must receive the return within 14 days.  You, the customer, will be liable for the cost of returning the items.  This includes situations where free delivery was offered with the order. 

    Errors or Damaged Items – We apologise in advance if we make a mistake or if items arrive damaged.  Please contact our customer services team to arrange the return of faulty or damaged goods.  A returns label will be provided by email.

    Refused deliveries – You may only refuse delivery if the parcel arrives damaged.  In this situation, you must notify our customer services team within 7 days.  Refusal of a parcel is not means of initiating a return of an unwanted item. 

    Parcels returned to us by the courier – If a parcel is returned to us for any reason without prior authorisation we will attempt to contact you so we can resend the parcel back to you. 

    We recommend that you obtain proof of postage when returning items to us.  We will not be held liable for parcels lost when being returned to us. 

    Returned items that are in an unsaleable or damaged condition. We reserve the right to reduce the amount of money refunded, especially where evidence of use beyond basic handling has occurred.  All returned products must be in their original packaging, unopened and in a re-saleable condition. We only accept returns for products that have been purchased through us.

    Failed Deliveries – On occasion, we may be notified of a failed delivery.  Upon receipt of the returned item, we will endeavour to contact you and attempt to resend the parcel. 

    For further information on returns or to request a refund/return, please contact us.

  • General Delivery Terms and Conditions

    Lost parcels – Royal Mail:  Please report lost parcels as soon as possible to improve the chances of locating your item. All lost/missing parcels must be reported within 28 days of shipping.  Whilst most parcels arrive on time or sooner than expected parcels do occasionally get lost or delayed.  In the first instance please contact your local sorting office as they may have the parcel.  Should the parcel not be located then contact our customer service team and we will open a claim with Royal Mail and where applicable arrange with you to reship the item or issue a refund.  

    Delivery Address – It is your responsibility (the customer) to enter the correct delivery address when checking out.  Should you make an error it may be possible for us to amend the address so long as you call our customer service team promptly.  Once the order has been processed the address cannot be amended.  Any parcels returned to us due to delivery address errors may be charged a re-delivery fee and administration fee. 

    Part Shipping – We may, at our discretion part ship an order or remove items from an order.  Where this occurs a refund for the removed items will be made.

    Delivery Dates – All delivery dates are estimates and are not guarantees of shipping or delivery dates.  We cannot be held liable for expenses you may incur due to a delivery not arriving when you expect.